Hassle Free Return Policy
We are proud to accept returns within 30 days of receipt. You are responsible for all shipping charges back to our warehouse and the shipping charges that were part of any original "Free Shipping Offer". Buyer is responsible for insuring the shipment and proof of tracking package back to us.
Products returned are to have all original packaging, including all papers, parts and associated pieces. The items are to be un-installed, in new condition, with no clipped wires or missing hardware. If a returned item is determined to be in non-sellable condition, no refund may be given on that item.
The following is considered merchandise manufacturers will not accept returns on:
- Any item that is marked as nonreturnable
- Any custom made or custom built fixture
- Clearance items, custom quotes, special discounts, and orders of 10 or more units
- Any item that is not in resell condition
- Any item not in its original box with original packaging materials and assembly instructions
- Light bulbs, parts and shades
- Any item without the correct RMA number written on a separate sheet taped to the box
No Restocking Fees
As Lighting Experts, we understand that sometimes you just don't know if the light is going to work until you open the box and see it in person. And while we want you to be happy with your purchase the first time, we also want you to be happy when you come back too. That's why we have completely eliminated restocking fees at LightingNewYork.com and all of our affiliated sites. You are only responsible for return shipping for any item not covered under our Risk Free brands. Ask your Lighting Expert for details, or for any help you may need choosing the right lighting for you.
Please note, items returned without authorization, returned to the incorrect location or returned in damaged or unsellable condition may still be subject to additional fees deducted from your refund or no refund able to be issued.
The Return Process
In order to return an item to one of our warehouses, you must first obtain authorization from a member of our customer service team. To begin the return process, we ask that you contact us by calling our toll free number (866)344-3875 and you will be instructed by a member of our staff how to properly expedite your item to ensure the speediest refund possible.
Products must have the assigned RMA number written on a separate sheet taped to the box or the item will be refused upon receipt.
Refunds will be issued upon inspection of the returned item. The product will be inspected and as long as it is in new condition, received in its original packaging, and sent to the correct warehouse, you will be issued the refund you are due, less any applicable fees or handling charges.
In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by UPS or FedEx, we must contact them within 48 hours to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling our toll free number (866)344-3875 or through email noting what was damaged, so that we can assist you immediately and expedite a new item right away.
For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. Once you do so, please call our toll free number right away so we can file a claim with the carrier and expedite a replacement immediately.
In the rare event of a manufacturer defect, we again ask you to call our toll free number with a detailed explanation of the problem or issue. A member of our customer relations staff will instruct you on how to go about getting your item replaced, or getting the correct parts expedited from the manufacturer.
We reserve the right to invoice you for any item not returned which we have provided prepaid return labels for.